Delivery

To order from our site simply click on the box or item you’re interested in, select the number of items you’d like to buy and then add to your basket. Once you added everything you’d like to your basket you can complete your order by visiting our checkout where you will be taken through our secure payment system. Your order will then be collated ready for pick up or, by arrangement, despatch to the address you have supplied us.

Box contents and item weights
In all cases we will endeavour to match the exact content descriptions given. However, please be aware that we your order is being butchered and put together by-hand. Therefore weights are approximate and may vary slightly from those listed.

If we are unable to fulfil an individual part of an order we reserve the right to substitute that item for one of equivalent value and quality. We will never substitute one species for another in any order (e.g. substitute beef for pork). If your order is for a single item and this is not available we will notify you by email and you will have the right to accept a substitute or have your order refunded in full. 

Delivery
All goods will be vacuum packed, labelled and despatched in appropriate packaging. On receipt of an order we will confirm by email when the items will be ready for collection or, if agreed, delivery will be made. Unfortunately we can’t give you an exact time for delivery, but we can ask the driver to leave it somewhere safe if you know you will be out. Please provide instructions for the driver, such as a neighbour’s address, or a safe place to leave your order (e.g. ‘in an outdoor cupboard’).

If stipulating alternative delivery arrangements customers should be aware that this instruction will be regarded as equivalent to a signature acknowledging receipt of goods and no subsequent liability will therefore be taken by the courier company or by Fir Farm Limited for any goods not received.

Please note that delivery dates may be affected by public and bank holidays.

Delivery is free on all orders over £50. Free delivery is limited to addresses in the local area only and is offered at the discretion of Fir Farm Ltd. Please contact us if you would like to request delivery prior to placing an order.

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